Return & Refund Policy

Last Updated: October 7, 2026

Return & Refund Policy

At SedesVitae, we want every piece of furniture you bring into your home to feel right — from the first impression to everyday use. If your purchase does not meet your expectations, we are here to help with a straightforward return and refund process.

SedesVitae is operated by:

Legal Company Name:
Shanxi Zhenda Weiyue Technology Co., Ltd.

Brand Name:
SedesVitae

1. Return Eligibility

We accept eligible return requests within 30 calendar days after delivery.

To qualify for a return:

  • The item must be unused or lightly inspected only.
  • The product must remain in its original condition.
  • The product must include original packaging materials when possible.
  • Furniture must not show signs of assembly damage, misuse, modification, or improper handling.

Due to hygiene, safety, and customization considerations, some products may not be eligible for return.

2. Return Request Process

To request a return, please contact our customer service team:

Email:

service@sedesvitae.com

Phone:
+86 15826500090

Service Hours:
9:00 AM – 6:00 PM

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos or videos if the product has damage or quality concerns

Our team will review your request and provide return instructions.

Please do not send products back before receiving return approval.

3. Return Shipping Costs

Customer Preference Returns

For returns caused by personal preference, such as:

  • Changed mind
  • Incorrect size selection
  • Style preference changes

Customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged during transportation
  • Defective
  • Incorrect compared with your order

SedesVitae will provide an appropriate solution, including:

  • Replacement parts
  • Replacement product
  • Refund
  • Other reasonable resolution

No additional return cost will be charged for verified product issues.

4. Furniture Specific Return Information

Because furniture products are larger items requiring specialized handling:

  • Please inspect your package carefully upon delivery.
  • Report visible shipping damage within 7 days.
  • Keep original packaging until the return decision is completed.

Minor variations in color, texture, or natural material characteristics may occur and are not considered defects.

5. Refund Processing

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time.

6. Cancellation Policy

Orders can be cancelled before shipment processing begins.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.